You pay for the people who use it.

Any user who needs full access (create, edit, manage) is a billable Pro seat. The organization admin selects which members are billable. Non-billable members get read-only access at no charge.

New organizations start on a 30-day Pro trial without a credit card. Unless you subscribe, the account moves to Free after the trial. Free allows one user and two active sites; sites beyond that limit become inactive until you adjust your plan or sites.

You can manage plan changes in organization billing. A paid-plan downgrade takes effect at the end of the billing period. Review the amount and effective date shown before confirming a change.

Use Download files while connected to prepare current ready drawings for browser/PWA offline viewing. Supported task and checklist edits can be retained on the device and synchronized when connectivity returns; rejected completion remains visible for repair and Retry. Annotation edits and photo uploads require a connection. Some actions, including issuing an invoice, taking payment and accounting synchronization, require a connection. An unfinished invoice can be explicitly saved as a recoverable device draft.

You can export organization records from Organization Settings > Data & privacy. After a paid subscription ends, plan limits apply; review your sites and storage before downgrading.

Currently, Pro is billed monthly at $19/user/month. We may introduce annual billing with a discount in the future.

Storage is allocated per billable user and pooled across your organization: Pro includes 20 GB per user and Unlimited 50 GB per user — so a six-person Pro team shares 120 GB and a heavy uploader can use teammates' unused allocation. Paid plans have no photo count limit, but stored photos count toward that pooled storage allowance. Read-only users are free and add no storage, and every organization gets at least one user's worth. Additional storage is available on either plan at $10 per 100 GB per month. Photos are automatically optimized (2048 px, JPEG) before upload, so a typical site photo uses well under 1 MB.

US and Canadian carriers require every business that texts to be registered to its own number; one number may not text on behalf of several companies. So texting and calling come with the business phone option: $19 per month for each phone line plus $2.50 per month for each number, so a first line with one number is $21.50. It is billed to the company, not per user, and you can bring your existing number instead of choosing a new one. Automatic texts are included on Pro and Unlimited; two-way texting and the shared inbox are on Unlimited.

No. All paid users in an organization must be on the same tier — either all Pro or all Unlimited. You can always add free view-only users regardless of your plan.

Yes! SSO with Google, Microsoft, and Apple is included in all plans at no extra cost.

Those workflows need their own provider connection and setup. Review your payment account and QuickBooks company, mappings and sync preview before using them for customer transactions.