Mobile App End User License Agreement

1. Parties and Acknowledgement

This EULA is between you and Isles Mechanical LLC ("Isles Mechanical", "we"). It is not concluded with Apple Inc. ("Apple") or Google LLC ("Google"), and neither Apple nor Google is responsible for the App or its content. By downloading, installing or using the App you accept this EULA, the Terms of Service, the Privacy Policy and the Acceptable Use Policy. If you do not agree, do not install or use the App. Where this EULA is less restrictive than or conflicts with the usage rules of the store from which you obtained the App, the store's rules govern to that extent.

2. Scope of License

Isles Mechanical grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on mobile devices that you own or control, solely to access the ServiceRunner Service under an account and organization you are authorized to use, during the period that account remains active and in accordance with this EULA. For an App obtained from the App Store, this license is limited to use on Apple-branded products as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing. For an App obtained from Google Play, the Google Play Terms of Service also apply.

You may not, and may not allow others to:

• Copy (other than as expressly permitted), modify, translate or create derivative works of the App;
• Reverse engineer, decompile, disassemble or attempt to derive the source code of the App, except to the extent that applicable law expressly permits despite this restriction;
• Rent, lease, lend, sell, redistribute or sublicense the App, or make it available over a network where it could be used by multiple devices at once other than as the Service is designed;
• Remove or alter any proprietary notices, or use the App to develop a competing product;
• Use the App in violation of the Acceptable Use Policy or any law.

The App is licensed, not sold. Isles Mechanical and its licensors retain all right, title and interest in the App, including all intellectual property rights. Open-source components included in the App are licensed under their own terms, which are available in the App's acknowledgements and do not restrict your rights under those licenses.

3. Data, Permissions and Device Features

The App collects and processes data as described in the Privacy Policy. In particular, the App may request permission to use the camera and photo library (to attach photos to tasks and inspections), precise location including in the background (only while you are clocked in or on a dispatch shift, and only if your organization has enabled the feature), notifications, and network access. You can withdraw permissions in your device settings at any time; some features will then be unavailable. The App stores a copy of your organization's data on the device so that it works offline; that data is removed when you sign out or uninstall the App, and you are responsible for securing the device while the data is on it.

Your organization's administrators can see the records, photos, time entries and, where enabled, location history that the App sends to the Service. If you have questions about how your employer or organization uses that data, contact them directly; Isles Mechanical processes it on their behalf.

4. Maintenance and Support

Isles Mechanical is solely responsible for providing any maintenance and support for the App, as described in the Terms of Service or as required by applicable law. Support is available at support@app.servicerunner.app. Apple and Google have no obligation whatsoever to furnish any maintenance or support services for the App. We may release updates that change or remove features; some updates may be required for the App to continue working with the Service.

5. Warranty

To the maximum extent permitted by law, the App is provided "as is" and "as available" without warranty of any kind, and Isles Mechanical disclaims all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title and non-infringement. The App is a record-keeping tool and not a safety, life-safety, alarm or emergency-response system; notifications and location data may be delayed, inaccurate or undelivered.

Isles Mechanical is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple (for an App obtained from the App Store) and Apple will refund the purchase price of the App, if any, to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Isles Mechanical's sole responsibility. Some jurisdictions do not allow the exclusion of implied warranties or statutory guarantees; in that case they are limited to the minimum period and remedy the law permits.

6. Product Claims

Isles Mechanical, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation. The App does not use the HealthKit or HomeKit frameworks. Nothing in this EULA expands Isles Mechanical's liability beyond what the Terms of Service permit; the limitations of liability in the Terms apply to this EULA.

7. Intellectual Property Claims

In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Isles Mechanical, not Apple or Google, is solely responsible for the investigation, defense, settlement and discharge of that claim, to the extent required by the Terms of Service.

8. Legal Compliance and Export

You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties. You will comply with all applicable export control and sanctions laws and with all local laws that apply to your use of the App, including laws about recording, photographing and tracking people in the workplace and on private property.

9. Third-Party Terms and Beneficiaries

You must comply with applicable third-party terms when using the App, including your wireless data service agreement and the terms of any map, sign-in or payment provider the App connects to. Map tiles are provided by the configured map tile provider (by default the OpenStreetMap Foundation) using OpenStreetMap data and are subject to the attribution shown on the map.

Apple and Apple's subsidiaries are third-party beneficiaries of this EULA with respect to an App obtained from the App Store, and upon your acceptance of this EULA Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary. Google and its affiliates are third-party beneficiaries with respect to an App obtained from Google Play. Except as stated here, there are no third-party beneficiaries of this EULA.

10. Term and Termination

This EULA is effective until terminated. It ends automatically if your account or your organization's subscription ends, if you breach it, or if you uninstall the App. Isles Mechanical may terminate it with notice if the App is withdrawn or your access to the Service is suspended under the Terms. On termination you must stop using the App and delete all copies; data held on the device may be removed by signing out or uninstalling. Sections 2 (restrictions), 5, 6, 7, 9 and 11 survive termination.

11. General

This EULA is governed by the laws of the State of Florida, United States and the dispute-resolution terms (including arbitration, the class-action waiver, the opt-out and the consumer and small-claims carve-outs) in Section 20 of the Terms of Service. If any provision is unenforceable, the remainder continues in effect. This EULA and the documents it references are the entire agreement about the App and supersede any prior terms. We may update this EULA as described in Section 23 of the Terms; the "Last updated" date identifies the current version, and an updated version may be presented for acceptance when you update the App.

12. Developer Contact

Questions, complaints or claims about the App should be directed to:

• Developer: Isles Mechanical LLC
• Support: support@app.servicerunner.app
• Legal: legal@servicerunner.app
• Privacy: privacy@servicerunner.app
• Post: Isles Mechanical LLC (postal address available on request from legal@servicerunner.app)